Returns or exchanges
Guaranteed Satisfaction: If you are not satisfied for any reason with any item, please return it to us in the original package and in resalable condition within 45 days of the purchase date for a refund, credit or exchange. If the error is ours, we will refund your original shipping and return shipping cost as well.

Questions or about your Order or Help Placing an Order
Call our Customer Service Department at 1-800-409-2457.

Customer Service Hours and Services
24 hours a day, 7 days a week. Our Customer Service Representatives know our products well and are happy to answer your questions, whether you plan to buy or not! Ask them about:

• Age ranges or gift suggestions
• Backorders or service problems
• Free catalogs for friends
• Help with ordering

When will my order ship?
In most cases we ship in-stock merchandise within 48 hours and you should receive
your package within 2 weeks. Please use a street address where possible.

Back Orders
When temporarily out of an item, we will backorder it for you and let you know.
Your credit card will not be charged until the item ships.

Gift Certificates & Gift Cards
Send a Gift Certificate for any amount along with a copy of our latest catalog as a gift.
We'll enclose a Gift Card along with your order with your personal message, for just $1.

Shipping outside the United States
If you are shipping to Alaska, Hawaii, Puerto Rico, APO/FPO, Canada or Overseas, please email customerservice@mflp.com or call us at 1-800-409-2457 for rates.

Secure Shopping 24/7
Shop anytime from the privacy of your home with our secure shopping cart.

Shipping and Returns
Shipping and Returns