Customer Service - Guaranteed Satisfaction

What if I want to return or exchange something?
Guaranteed Satisfaction: If you are not satisfied for any reason with any item, please return it to us in the original package and in resalable condition within 45 days of the purchase date for a refund, credit or exchange. If the error is ours, we will refund your original shipping and return shipping.

Whom do I contact about questions or problems with my order or to place an order?
Call our Customer Service Department at 1-800-409-2457.

When can a customer service representative be reached?
Monday through Friday 8am-4:30pm CST.

Most of our Customer Service Representatives are working parents whose children help us test our products. They know our catalog well and are happy to answer your questions, whether you plan to buy or not!

Ask them about:

• Age ranges or gift suggestions
  
• Backorders or service problems
  
• Free catalogs for friends
  
• Help with ordering

When will my order ship?
In most cases we ship in-stock merchandise within 48 hours and you should receive your package within 2-weeks. Please use a street address where possible .

Are shipping charges refundable?
If the error is ours, we will refund your original shipping and return shipping.

Back Orders
When temporarily out of an item, we will backorder it for you. Your credit card will not be charged until it ships.

Gift Orders

• Send a current catalog and GIFT CERTIFICATE for any amount to a friend.
  
• Send a GIFT CARD with your message, for just $1.
  
• Be sure to enclose your message if you are ordering by mail.

Do you ship to Canada or Overseas?
If you are shipping to Canada or Overseas, please email customerservice@mflp.com or call us at 1-800-409-2457 for rates.

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Shop anytime from the privacy of your home with our secured shopping cart.

shipping and returns

• Shipping and Returns